Course overviewThe topics you will cover whilst training include:
Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers
Know how to select the best methods of communication to motivate and support team members in a hospitality environment
Understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards. You will use various research techniques for your business project.
You will then choose one of the following specialist functions:
Food and Beverage supervisor
Front office supervisor
Hospitality outlet supervisor
Typical job roles include:
Hospitality supervisors work across a wide variety of businesses and including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
What else do I need to know?On an apprenticeship programme you usually will work for a minimum of 30 hours a week for the employer and then have one day a week at college or designated time in the workplace.
Some job roles will require a DBS before starting, you will be advised at interview stage if this is required.
Whilst you are on an apprenticeship your employer pays you a salary, this includes all off the job training.
What are the entry requirements?
How is it assessed?
If you do not hold a suitable maths or English qualifications, you will need to pass the Functional Skills exam at level 2.
This qualification has an End Point Assessment which includes:
Multiple choice knowledge test, 4 hour practical observation, a Business Project and then there will be a professional discussion.
A pass is required in each of the assessments to pass the apprenticeship.
What financial support is on offer?
What can I do next?
Hospitality & Catering
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